"My staff answers the same questions all day."
Opening hours. Prices. Where you are. Do you deliver. Every day, fifty times.
Your business answers.
In your customer’s language*. At 2am.
How much it recognises depends on the answers you write, not on the language — except Chinese and Japanese, which reach your team more often today.
BotMekong builds AI assistants that live in Telegram — answering your customers' questions, taking bookings, and giving your team its time back.
Talk to our assistant — see it liveAsk it anything. It's the same product we build for you.
- Built for Southeast Asia's businesses
- Replies in your customer’s language — hands the question to your team rather than inventing
- Live in days, not months
The problem
Sound familiar?
"Customers write at 10pm — we reply tomorrow."
By then they've booked somewhere else.
"Our English isn't good enough."
Your team knows the answer. Writing it well, in the customer's language, is another job entirely.
The solution
One assistant. Your questions. Any hour.
Your customers message your business on Telegram — the app they already use. Your assistant replies in seconds, in their own language, with answers you approved.
When it doesn't know, it says so and passes the question to your team — rather than guessing.
Features
- Answers in secondsYour FAQ, available 24/7. Hours, prices, location, services.
- Multilingual, honestlyIt replies in your customer’s language. When a question is phrased in a way it doesn’t recognise, it hands it to your team instead of inventing — and that question shows up in your dashboard, so the next one like it gets answered.
- Your schedule fills itselfBookings and appointments land in your dashboard while you work — and into the calendar you already use. Your phone pings on bookings and cancellations. Double-bookings aren't a rule the bot follows — they're impossible: the calendar itself refuses them. The day-before reminder goes out on its own, and cancelled slots free themselves for the next customer.
- Your menu, your photosSend your catalogue, your brochure, your rooms — on request.
- Your promotionsMentioned to customers who ask — and they stop on their own the day they end.
- Direct paymentYour QR, your account. We are never in the middle of your money.
See it both ways
Your customer chats. You get the work, already sorted.
The same moment, on two screens: what your customer taps on Telegram, and what lands in front of you — organised, the second it happens.
He orders Fish Amok and chooses delivery. It's in your queue the same second — received, with everything you need to get it out the door. One tap moves it along: preparing, ready, out for delivery.
She asks for a table for four — the assistant asks which day and time, then confirms Table 3 on Saturday at 20:00. The same booking is on your week before she's set her phone down. Your closing day stays greyed, and the same table is never taken twice.
Asked for a day you're closed, it says so — and says when you're open. It never invents a slot to please someone. A refusal that points somewhere keeps the customer; a vague one loses them.
One product, three ways to use it
Whatever you run, nothing gets lost.
Restaurants
Bookings, orders, deliveries.
Reservations that respect your hours, orders by number from a photo menu, and a live board of what’s arriving and what’s going out the door.
Online & social sellers
DM orders captured — and a real address to deliver to.
Bring your Facebook and Instagram buyers into your Telegram — the bot takes the order there, and collects the delivery spot the way Phnom Penh actually works.
See it for sellers →Appointments
Agendas, visits, several practitioners.
Clinics, salons and schools: the bot proposes real free slots, books the visit, and each practitioner keeps their own agenda and colour.
The part that actually works here
A real place to deliver to — not a formal address.
In Phnom Penh, most homes have no street address a courier can use. So the bot doesn’t ask for one. It collects three things that actually find a door.
📍
A map pin
The exact spot, dropped once — no street name to get wrong.
🗺️
A landmark
The corner everyone knows. It is how people here give directions.
📷
A photo of the spot
The gate your courier is looking for, recognised at a glance.
You send it yourself
The pin, the landmark and the photo arrive one after the other. You forward them to your own rider exactly as they are — nothing to retype, nothing to guess.
Or your customer books the ride
Your customer books their own ride and pastes the tracking link in the chat. It lands on the order and you are notified — the ride is theirs to pay, and it costs you nothing — whatever they ordered, the ride is theirs and not yours.
You decide which of the two you offer.
Behind the counter
The tool your team actually works from.
Not a spreadsheet, not a second app to check. One screen that shows the day as it happens — the room in front of you, and the menu your customers order from.
Your real room, to scale. Main Hall, Terrace and the VIP room — occupied tables light up, free ones stay clear. You read the service at a glance.
Your menu, by category — your dishes with their photos, the number your customer types to order, and the price.
Built for your kind of business
Restaurants
- 9pm rush — a table for 8 in the VIP room, booked while you run the service.
- A delivery order arrives with the customer's payment screenshot — paid on your own KHQR, straight to your account, and you confirm it in one tap.
- Your customer books the courier of their choice.
- Your menu, your hours, tonight's special — answered in your customer’s language, or handed to you when we can’t.
Schools
- Sunday, 9pm — a parent asks about fees and enrolment. Answered before Monday.
- Term dates, uniforms, the school calendar — in the parent's language.
- A question about their child? Always your staff. Never the bot.
Beauty salons, hair & nails
- Midnight — a client books Saturday's manicure. You wake up to a fuller book.
- Double-bookings don't exist: the calendar itself refuses them.
- The day-before reminder goes out on its own — fewer empty chairs.
Clinics
- The right practitioner, booked in the patient's language.
- A cancelled slot frees itself for the next patient.
- Medical questions never get a bot answer — they go to your team.
Coaches, tutors & independents
- You're mid-session — a new client books the 5pm slot on their own.
- Your rates, your schedule, your rules — answered without you.
- Look as organised as a clinic, without the front desk.
Shops & services
- Open on Sunday? How much is delivery? Where exactly are you? — answered while you serve.
- Your catalogue and prices, told once — answered forever, in your customer’s language when we can, handed to you when we can’t.
- A question you haven't covered? The bot says so honestly and hands it to you.
Your delivery, your customers, your margin.
The order reaches you complete — the items, the amount paid straight to your account, and
where it's going. You send it out
with your usual courier, exactly as you do today. The margin and the customer stay yours.
Not on the delivery apps? You don't need to be. Your customers order straight from your Telegram — from the QR on your tables, your Facebook page, your Google listing. No commission to us — the sale was yours from the start.
Try the restaurant bot → Try the shop bot →
Real assistants running fictional businesses. Order something — nothing you do there is real.
TovNa · ទៅណា?
Your customers are searching. TovNa answers.
TovNa is Cambodia's directory on Telegram. Someone types « where to eat khmer in BKK1 », « a pharmacy open now », « a hotel in Kampot » — and gets a short list of real places, with the phone, the hours and the way there. In Khmer, English or French.
… places, 29 towns. Yours may already be there.
Founding Restaurants
30 spots
We're launching with 30 founding businesses in Phnom Penh. Founding restaurants get everything — every feature, every future release — at a founding price kept for life.
Claim your spotHow it works
Live in days, not months
Send us your answers this week, and your assistant can be live next week.
- You tell us about your businessWe send you a short questionnaire. Your answers become your assistant's knowledge.
- We set it up and test it with youIncluding a review in your own language before anything goes live.
- Your customers start getting answersFrom day one. You change anything, any time, from your dashboard.
No technical skills needed.
What it does — and what it doesn't
We'd rather tell you now than disappoint you later.
It does
- Answers your customers' questions, 24/7, in their language
- Sends your menu, brochure and photos
- Takes bookings and appointments
- Mentions your current promotions when a customer asks
- Shows your payment QR
- Passes anything it doesn't know to your team
- Reports the questions it couldn't answer, so you can add them
It doesn't
- Handle your money (customers pay you directly, we are never in the flow)
- Guess, when it doesn’t know — it hands the question to you
- Replace your team (it frees them from repetition)
- Do your accounting, stock or payroll
- Deliver your orders
- Work outside Telegram (no WhatsApp or website chat yet)
- Handle sensitive matters (health, children, disputes always go to a human)
- Change your other tools (website, POS) unless we agree on it
- Contact your customers for marketing on its own
It gets better as you teach it — and you stay in control.
Your assistant reports the questions it couldn't answer. You add the answer once, and it knows from then on — it improves because you teach it.
Your promotions, answered automatically. Create one with its dates, and the assistant mentions it to customers who ask — then stops on its own the day it ends. An offer that's over stays out of the conversation.
See it work right now
Don't take our word for it — message our own assistant and ask it anything.
Talk to our assistantOr write to us: contact@getbotmekong.com